Working in the sky: A diary study on work engagement among flight attendants
This study aims to gain insight in the motivational process of the Job Demands-Resources (JD-R) model by examining whether daily fluctuations in colleague support (i.e., a typical job resource) predict day-levels of job performance through self-efficacy and work engagement. Forty-four flight attendants filled in a questionnaire and a diary booklet before and after consecutive flights to three intercontinental destinations. Results of multilevel analyses revealed that colleague support had unique positive effects on self-efficacy and work engagement. Self-efficacy did not mediate the relationship between support and engagement, but work engagement mediated the relationship between self-efficacy and (in-role and extra-role) performance. In addition, colleague support had an indirect effect on in-role performance through work engagement. These findings shed light on the motivational process as outlined in the JD-R model, and suggest that colleague support is an important job resource for flight attendants helping them reach their work-related goals.
|Keywords||Job Demands-Resources model, colleague support, performance, psychology, self-efficacy, work engagement|
Xanthopoulou, D., Bakker, A.B., Heuven, E., Demerouti, E., & Schaufeli, W.B.. (2009). Working in the sky: A diary study on work engagement among flight attendants. Journal of Occupational Health Psychology, 345–356. Retrieved from http://hdl.handle.net/1765/14875