Additional Metadata
Publisher Druck & Verlagshaus Mainz GmbH
ISBN 978-386130-741-9
Persistent URL hdl.handle.net/1765/16337
Citation
de Koning, C., & de Vries, H.J.. (2009, June 22). Impact of Formal Service Standardization on Service Innovation - A Case Study in Facility Management. Druck & Verlagshaus Mainz GmbH. Retrieved from http://hdl.handle.net/1765/16337