Managing Product Returns: The Role of Forecasting
In this article, we discuss ways of actively influencing product returns and we review data-driven methods for forecasting return flows that exploit the fact that future returns are a function of past sales. In particular we assess the value of return forecasting at an operational level, specifically inventory control. We conclude with implications for supply chain management.
|Keywords||forecasting, information, inventory management, reverse logistics, supply chain management|
Toktay, B., van der Laan, E.A., & de Brito, M.P.. (2003). Managing Product Returns: The Role of Forecasting (No. ERS-2003-023-LIS). Retrieved from http://hdl.handle.net/1765/316