Dekker, D.J.

model service broker network value trust relationship knowledge effect management position account .10 information individual measure specification customer result change delivery perception variable broker positions journal research account management organization study performance structure .11 analysis marketing level diversity process system expectation .08 autocorrelation ability table satisfaction mrqap krackhardt example simmelian manager role ambiguity permutation constraint disparity closure intention number firmation ambiguity theory branch science hypothesis statistic party control support service delivery relationship workgroup parameter equation strength method approach service specification service specification relationship discon estimate network positions error role conflict