Trommel, W.(Willem Trommel)
performance performance measurement measurement system governance governance system provider problem function performance measurement tools reintegration agency housing municipality result organisation service information home care organisations client ministry benchmark provision instrument relationship market labour transparency contract level housing providers analysis actor quality organisational activity practice reintegration agencies policy competition quasi-market failure information asymmetries number home care dutch case managers service provision indicator control official principal-agent authority government labour reintegration introduction respect benchmarking nature health implementation responsibility process regulation home care providers home care sector branch organisation audit housing stock assessment consequence integral benchmark dutch government focus sector person development conclusion autonomy accounting
1 Most Recent Publications
Performance measurement: the mismatch of manifest and latent functions
Trommel, W. Brandsen, T. Heffen-Oude Vrielink, M. van Moulijn, M.