Heuvel, J. van den

quality sigma hospital management project system healthcare process improvement patient chapter number quality management organization result quality management system department approach problem health van den heuvel percent employee performance iso 9000 implementation heuvel control procedure iso 9000 standards saving product standard quality improvement study industry patient safety service increase health care training dutch company customer group quality system design indicator focus phase sigma projects safety experience analysis manufacturing method level admission assurance introduction quality assurance program amount protocol satisfaction efficiency canisius wilhelmina hospital netherland journal patient satisfaction requirement press nursing institute report question healthcare organizations theory benefit performance indicators