Bagozzi, R.P.

salespeople emotion customer pride study anxiety knowledge research action people journal colleague marketing effect embarrassment performance factor salesperson manager scale shame behavior situation relationship resource account experience model management organization information account managers table other result strategy system person interaction psychology cluster bagozzi verbeke feeling hubris response analysis process measure university perspective adaptive expression brain dimension trust activation group cognition science adaptive resource utilization anxiety cognitions cerebellum academy sample expertise knowledge ability capital sensation sc emotions region consequence product figure empathy opportunity recognition drd 4 gene variable expertise employee