Brown, A.

quality management iso 9000 series series certification system company organisation business research activity improvement sample customer survey factor manager quality manager training reason employee group quality system cronbach tqm practices performance issue benefit analysis response quality initiatives iso 9000 market practice process motivation wiele initiative approach model quality management factor analysis effect result responsibility customer satisfaction organisational table experience standard stakeholder groups questionnaire barbara reliability management development satisfaction respondent china barbara krug challenge level relation iso 9000 certification nooteboom question china journal marketing perception supplier sample size impact research model place philosophy hendrikse turner reliability figure control outcome