http://repub.eur.nl/res/aut/10846/ List of Publications en http://repub.eur.nl/static-eur/img/logo.png http://repub.eur.nl http://repub.eur.nl/res/pub/39952/ 2012-09-01T00:00:00Z The introduction of public transport smart cards means it is now possible to forecast how behavioural change stimulators, such as time-variable pricing, will impact passenger activity. This is an invaluable tool for managing revenue in a sustainable way, not just in the public transport sector, but also for every industry constrained by peak-loading capacity. http://repub.eur.nl/res/pub/38060/ 2012-06-25T00:00:00Z Public transportation operators (PTOs) function in an increasingly competitive environment that demands new approaches to revenue management for complex transportation networks. Revenue management is important for maximizing revenue growth and has commonly been performed by optimizing product availability and price levels. However, PTOs operate in a sensitive societal context that requires innovative approaches to revenue management. In this paper, we propose a new, sustainable perspective on revenue management that considers individual customers' needs and requirements, environmental impacts, and PTO's financial viability. To demonstrate this perspective's efficacy, we developed a decision support tool using an agent-based modeling and simulation approach. The advantage of this microscopic method is its ability to capture the detailed operational and commercial aspects of transportation networks, as well as the heterogeneous consumer preferences relating to product price and service quality. We evaluated our modeling approach using real-world smart card transaction data collected from a major Dutch public transit authority. The results suggest that, by taking a customer-centric view and using an IT-enabled decision support system, PTOs can better explore the space of feasible solutions to find revenue management strategies that can lead to a sustainable situation. http://repub.eur.nl/res/pub/23632/ 2010-08-01T00:00:00Z Theme of the Special Issue: This special issue explores the traditional and unique aspects of information systems in interorganizational networks. What makes the application of information systems different when applied between organizations and not, solely, within an organization? One key difference is the lack of central command in interorganizational systems, a characteristic often found in enterprise systems. Absent a single hierarchical control, information systems of different network actors must link and combine in ways that are driven more by ‘market-like’ behavior. Non-harmonized processes of differing actors must quickly connect together and provide end-to-end control to all actors involved without the benefit of central command. The pervasive use of information network technology such as the Internet makes ‘process linking’ and ‘shared control’ key challenges for effective networked information systems. This is a technical as much as a managerial challenge. It begins with a fundamentally different point of departure: Interorganizational networks rather than individual companies are often a determining factor in competitive advantage. Organizations and companies combining in agile and dynamic networks are able to generate exceptional or ‘smart’ results that the individual company will not be able to match or improve (Vervest et al., 2004; van Heck & Vervest, 2007; van Heck & Vervest, 2009). http://repub.eur.nl/res/pub/19478/ 2009-11-02T00:00:00Z Organizations are moving, or must move, from today's relatively stable and slow-moving business networks to an open digital platform where business is conducted across a rapidly-formed network with anyone, anywhere, anytime despite different business processes and computer systems. Table 1 provides an overview of the characteristics of the traditional and new business network approaches [2]. The disadvantages and associated costs of the more traditional approaches are caused by the inability to provide relative complex, bundled, and fast delivered products and services. The potential of the new business network approach is to create these types of products and services with the help of combining business network insights with telecommunication capabilities. http://repub.eur.nl/res/pub/16260/ 2009-02-01T00:00:00Z Using the process-oriented view and resource-based theory, we investigate how mobile ticketing technologies can successfully enable revenue management. We collect data from 17 cases worldwide in which smart cards and mobile devices have been adopted in the public transport industry over the last decade. The use of these technologies allows service providers to capture real-time and complete information of customers' actual travel. This enables service providers to employ advanced price differentiation and service expansion strategies and achieve new best practice in revenue management. The results demonstrate that service providers that use more sophisticated mobile ticketing technologies are more likely to adopt advanced strategies to create value. Further, they are more likely to achieve higher performance gains. http://repub.eur.nl/res/pub/23637/ 2009-01-01T00:00:00Z Abstract The network rather than the individual firm is becoming the focal point of economic development and business success. What should executives and managers do particularly well, or different, to thrive in the networked world? Based on the Discovery Event “The Networked Experience”, Beijing 18–23 May 2008, hosted by Tsinghua University (see www.sbniweb.org), we develop a number of propositions, or guidelines to understanding the network factor in today's competitive business arena. Building on the work of the Smart Business Network Initiative established in 2004 (Vervest, van Heck, Preiss, & Pau, 2005) we call for action to develop a unified theory of business networks. http://repub.eur.nl/res/pub/1070/ 2003-12-08T00:00:00Z Advanced Business Process Management (BPM) tools enable the decomposition of previously integrated and often ill-defined processes into re-usable process modules. These process modules can subsequently be distributed on the Internet over a variety of many different actors, each with their own specialization and economies-of-scale. The economic benefits of process specialization can be huge. However, how should such actors in a business network find, select, and control, the best partner for what part of the business process, in such a way that the best result is achieved? This particular management challenge requires more advanced techniques and tools in the enabling communications networks. An approach has been developed to embed business logic into the communications networks in order to optimize the allocation of business resources from a network point of view. Initial experimental results have been encouraging while at the same time demonstrating the need for more robust techniques in a future of massively distributed business processes.