Tempert, B.F.

information helpline caller telephone study evaluation dutch question hotline health conversation hiv transmission counseling education people transmission hiv testing employee telephone hotlines testing topic service satisfaction aids information helpline evaluation studies skill intervention percent participant netherland evaluation study aids hotlines aids hotline lower-educated persons health education kok g information package counseling skills person package group aspect organization conversation topics opening hours health promotion hiv prevention co-worker aids information hotlines helpline employees communication point campaign promotion content scale result university aids information interview drug users telephone-delivered information maastricht prevention response 1-5 table lower-educated survey training behaviour method concern issue level provision background number target groups telephone survey