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network technology transfer development technology transfer skill management value business knowledge project supply browser capability research study product component technology transfer professionals activity relationship supply network netscape fi rms context company system university firefox market journal mozilla airco process design microsoft success communication supplier structure professional change software manager network success servco erasmu customer innovation strategy understanding erasmus university source practice supply networks engineer organisation organization boundary network structure level reusability interview resource literature importance member downloaded support meeting share technology transfer activities f 2f meetings table drawco information survey internet example fi rm boundaries