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dai: 074926640
ssrn: 338616
scopus: 6603422343

Wiele, A. van der

(Ton van der Wiele)



service management quality customer system employee research business company organisation satisfaction factor performance process information relationship journal control table quality management result product mystery sample manager worker level marketing mystery shopping respondent sigma resource perception organization customer satisfaction study analysis version flex workers aspect shopping resource management flex company group effect paper relation fi rms service quality practice excellence industry number series change value activity survey organisational netherland score questionnaire report 2000 version information systems control systems wiele development improvement model rotterdam measurement scheme question iso 9000 series market fication certification focus training




10 Most Recent Publications

Business and environmental impact of ISO 14001 (Article)
Vries, H.J. de Bayramoglu, D.K. Wiele, A. van der
2012-04-01
A new foundation for quality management in the business environment of the twenty-first century (Article)
Wiele, A. van der Iwaarden, J.D. van Williams, R. Eldridge, S.
2011-05-01
Moving from product-based to service-based business strategies: Services categorisation schemes for the automotive industry (Article)
Godlevskaja, O. Iwaarden, J.D. van Wiele, A. van der
2011-01-01
Six Sigma implementation in Ireland: the role of multinational firms (Article)
Wiele, A. van der Iwaarden, J.D. van Power, D.
2010-10-01
The importance of user-generated content: the case of hotels (Article)
Williams, A.R.T. Wiele, A. van der Iwaarden, J.D. van Eldridge, S.
2010-01-01
The Six Sigma improvement approach: a transnational comparison (Article)
Iwaarden, J.D. van Wiele, A. van der Dale, B.G. Williams, A.R.T. Bertsch, H.B.
2008-12-01
Longitudinal measurement in organisational transformation: A case of a Dutch Flex Company (Article)
Wiele, A. van der
2007-03-01
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience (Research Paper)
Wiele, A. van der Iwaarden, J.D. van Williams, A.R.T. Dale, B.G.
2004-10-15
Mystery shopping: A tool to develop insight into customer service provision (Research Paper)
Hesselink, M. Iwaarden, J.D. van Wiele, A. van der
2004-10-15
A transparent role of information systems within business processes: A case study (Research Paper)
Verboom, M. Iwaarden, J.D. van Wiele, A. van der
2004-10-15
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