Harmsen, H.

patient physician communication understanding group non-western consultation dutch difference intervention quality practice doctor education study intercultural communication health segment interview / patient education effect language ethnic-minority patients non-western patients shift ficiency intercultural pattern conversation rotterdam background meeuwesen satisfaction harmsen result ethnic-minority research measurement scale evaluation process dutch patients university table country outcome score agenda symptom subscale origin analysis segment shifts 6 months control group flicting measure level month conclusion counseling health care netherland number baseline ethnicity immigrant interaction ethnic-speci fic subscale culture conclusion segment information encounter flicting pattern outcome measures meeuwesen l control feeling problem 0.000