Pinto, D.

patient intervention non-western communication intercultural communication group physician understanding effect consultation non-western patients quality measurement practice intercultural difference 6 months control group month study interview baseline satisfaction health control feeling outcome background harmsen education result l meeuwesen r bernsen perception rotterdam improvement meeuwesen origin british training journal questionnaire british journal gp intervention intervention effect range country bernsen research home interview university randomised response instruction number trial measure level department communication style kleinman change table consideration measurementa health policy gp questionnaire care patient intervention group misunderstanding understanding patient meeuwesen l /modern pinto nonwestern fraction language method dutch treatment