Appelman, J.H.

travel airline agency network relationship level sector system travel agencies trust tourism service distribution agent change innovation process organization distribution system information script resource business co-ordination structure market actor chapter group management member environment industry agreement ticket marketing research negotiation travel sector consumer interest theory competence action production party example transport tourist strategy product interorganizational section people opportunism technology journal arrangement association contract customer activity study exchange development meeting commission conclusion place thomas cook focus concept question behaviour practice tourism sector problem support representative experience