Schouten, M.A.C.

water company service strategy sector provider performance wss sector management water supply sanitation wss providers party supply operator market research change government action study provision analysis organisation netherland country level chapter drinking water companies customer institution contract policy difference ownership wss services neo-liberal reactor score wales competition england dutch prospector sector involvement context table investment respect organization service provision environment regulation system variable relation scale product population quality development european sanitation providers thesis utility water company group defender resource example involvement infrastructure municipality indicator process project number section wss provider