Kahn, B.E. http://repub.eur.nl/res/aut/14142/ List of Publications en http://repub.eur.nl/static-eur/img/logo.png RePub, Erasmus University Rotterdam http://repub.eur.nl How tolerable is delay?: Consumers' evaluations of internet web sites after waiting (Article) http://repub.eur.nl/res/pub/11118/ 1999-01-01T00:00:00Z The effect of waiting times on consumers' retrospective evaluations of internet web sites is investigated in four computer-based experiments. Results show that waiting can, but does not always, negatively affect evaluations of web sites. They also show that the potential negative effects of waiting can be neutralized by effectively managing waiting experiences. A conceptual framework and formal random utility model are introduced. How tolerable is delay? : Consumers' evaluations of internet web sites after waiting (Research Paper) http://repub.eur.nl/res/pub/11115/ 1998-01-01T00:00:00Z How consumer's waiting times affect their retrospective evaluations of Internet Web Sites is investigated in four computer-based experiments. Results show that waiting can but does not always negatively affect evaluations of Web Sites. Results also show that the potential negative effects of waiting can be neutralized by managing waiting experiences effectively. A conceptual framework and formal random utility model is introduced.