Gavino, J.C.

shame adaptive resource utilization dutch filipino action resource salespeople performance customer adaptive culture relationship filipino salespeople effect utilization emotion dutch salespeople sample scale salesperson factor model conclusion behavior building study relationship building volume dimension citizenship behaviors table research measure in-role performance oxford university press self-regulation press tangney sales volume virtue respondent university response invariance other difference guilford press core self effectiveness bagozzi culture moderates in-role experience reaction journal analysis rmsea figure citizenship verbeke tosca scale adaptive resources dutch sample person kitayama .001 philippine attention questionnaire group tendency nonsignificant factor loadings communication dutch boundary spanners result extra-role performance filipino sample marku loading