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service information consumer management revenue price strategy model customer value research demand revenue management choice travel decision system performance behavior pricing product level service providers effort technology passenger provider informednes fairness transport result market simulation activity study capacity effect process transportation prof.dr journal network employee theory approach design experiment industry promotor impact attribute method creation value creation strategy chapter business capability table number status train revenue management strategies consumer informedness differentiation marketing alternative preference literature science change journey transport industry figure utility firm performance action expectation leader service offerings service provider
