Bout, C.A. http://repub.eur.nl/res/aut/18876/ List of Publications en http://repub.eur.nl/static-eur/img/logo.png RePub, Erasmus University Rotterdam http://repub.eur.nl Labour costs and queueing theory in retailing (Article) http://repub.eur.nl/res/pub/15939/ 1991-11-01T00:00:00Z In this paper approximation results for the M/G/s queueing model are used to derive an empirically verified shop type dependent non-homogeneous relation between labour volume and sales in retail trade. Moreover, we formulate the retailer's labour management as a formal minimization problem.