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hygiene compliance study hand hygiene hand hygiene compliance intervention patient health hospital control hand hygiene behaviour nurse guideline injury infection behaviour hand hygiene guidelines physician healthcare compliance rates month determinant healthcare workers behavior effect review action measure outcome chapter result worker practice research j hosp contact action planning factor behavioural care unit planning number interview patient contact erasmu group model feedback design instrument table level trauma sample observation action plans sociocognitive determinants implementation van beeck ef compliance rate handwashing knowledge caregiver theory intention package process pittet performance feedback self-reported alcohol disability prevalence dispenser method population role models participant hh compliance beeck