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representative bureaucracy bureaucracy representative diversity administration approach management representativity power state policy organisation society diversity management group sector opportunity service sector organisations argument citizen representation diversity management approach population change literature government concept workforce class performance effect instrument stability review kingsley policy instruments debate system business case argument business meier thoma opportunities approach representativenes resource democracy concern model eo /aa approaches power approach control interest legitimacy research paper position consequence process criteria selden effectiveness focus ruling recruitment action efficiency theory organisational university press bureaucrat minority composition country characteristic diversity management literature structure context shift
