Kauffman, R.J.

service consumer demand value design price model information decision service designs operation train fi rms capacity choice period transportation provider behavior service design level system adaptive service provider service operations approach research travel activity journey market consumer behavior simulation process service attributes peak hours function service providers support management pricing service offerings result alternative expectation attribute displacement person fi rst period product performance business university parameter kauffman theory effect example future offering number time displacement time displacement pm change modeling marketing fi xed capacity revenue constraint journal penalty consumer demand information systems customer method arrival time science experiment speci schedule