Riel, C.B.M. van

organization company employee management communication strategy product effect research effort information reputation journal study stakeholder value identity association manager capability business result respondent brand behaviour action method member influence table people communication climate model organisation figure issue concept review performance employee communication development scale restatement identification climate image evaluation level decision interaction degree change measure responsibility marketing shell theory behavior organization members consumer attitude dimension ability relationship example industry management journal problem process service involvement group market relation quality van riel messaging capability development academy customer