Vlam, A.

advisor customer advice consumer prof.dr product promotor answer information figure question amount relationship interest statement survey payment decision credit chapter result month choice respondent table interest rates expertise individual hypothesis education management level quality 0.000 number research money knowledge netherland prof.dr.ir mortgage price people study literature concern hypotheses interest rate satisfaction appendix van den bosch household example value difference purchase disclosure experience saving lcd television sets consequence process percentage group market insurance company model problem consumer credits client statistic option issue internet literacy journal section erasmu trust