Ongkittikul, S.

transport innovation service process operator sector reform authority system transport sector railway infrastructure change development transport services tender market chapter capability contract concession organisational company technology model vehicle netherland quality aspect passenger organisation level industry information european approach thesis figure worden network competition theory operation concept study element train result policy characteristic demand government issue section london table example stock railway sector country number product wordt actor research competence revenue investment effect framework order design mobiliteit cost contract structure trend series bus sector trail increase