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dai: 298672782
ssrn: 338968
scopus: 6603773978

Iwaarden, J.D. van

(Jos van Iwaarden)



service management customer quality system research business process organisation company product control information journal contract sigma factor quality management relationship version marketing table fi rms 2000 version industry information systems control systems scheme aspect employee buyer study manager effect activity respondent subcontractor triad value satisfaction result mystery shopping alveolar mystery classi performance e-busines surfactant university fication example diffusion erasmu uptake shopping web sites theory supplier adoption iso 9000 peptide improvement report liposomes monitoring proposition manufacturing web site experience behaviour focus rotterdam survey contact questionnaire number order sp-b peptides internet relation




10 Most Recent Publications

Monitoring in service triads consisting of buyers, subcontractors and end customers (Article)
Valk, W. van der Iwaarden, J.D. van
2011-09-01
A new foundation for quality management in the business environment of the twenty-first century (Article)
Wiele, A. van der Iwaarden, J.D. van Williams, R. Eldridge, S.
2011-05-01
Moving from product-based to service-based business strategies: Services categorisation schemes for the automotive industry (Article)
Godlevskaja, O. Iwaarden, J.D. van Wiele, A. van der
2011-01-01
Six Sigma implementation in Ireland: the role of multinational firms (Article)
Wiele, A. van der Iwaarden, J.D. van Power, D.
2010-10-01
The importance of user-generated content: the case of hotels (Article)
Williams, A.R.T. Wiele, A. van der Iwaarden, J.D. van Eldridge, S.
2010-01-01
The Six Sigma improvement approach: a transnational comparison (Article)
Iwaarden, J.D. van Wiele, A. van der Dale, B.G. Williams, A.R.T. Bertsch, H.B.
2008-12-01
Effect of SP-B peptides on the uptake of liposomes by alveolar cells (Article)
Poelma, D.L. Walther, F.J. Waring, A.J. Haitsma, J.J. Zimmermann, L.J.I. Lachmann, B.F. Iwaarden, J.D. van
2007-06-01
Changing Quality Controls: The Effects of Increasing Product Variety and Shortening Product Life Cycles (Doctoral Thesis)
Iwaarden, J.D. van
2006-09-28
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience (Research Paper)
Wiele, A. van der Iwaarden, J.D. van Williams, A.R.T. Dale, B.G.
2004-10-15
Mystery shopping: A tool to develop insight into customer service provision (Research Paper)
Hesselink, M. Iwaarden, J.D. van Wiele, A. van der
2004-10-15
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