Van Ryzin, G.G.(Gregg G. Van Ryzin)
service question satisfaction administration survey citizen speci effect government research respondent order version speci ﬁc experiment evaluation answer performance administration research ryzin citizen satisfaction review questionnaire walle question order opinion gregg g ﬁ ndings administration review version b question order effects speci ﬁc services government services author result rating journal van ryzin policy cambridge university press publishing theory blackwell information study satisfaction question analysis nding group attitude response satis ﬁed context experience ﬁ rst split-ballot experiment street variable science management quality panel impact ﬂuence sample management review context effects cambridge level model kelly literature target split-ballot 0.000 tourangeau steven ﬂuenced article belief
1 Most Recent Publications
The order of questions in a survey on citizen satisfaction with public services: Lessons from a split-ballot experiment
Van de Walle, S.G.J. Van Ryzin, G.G.