Weber, F.

consumer enforcement court trader action procedure damage information system european law enforcement litigation association power claim country advertising scenario analysis regulation group mechanism travel market report protection economic issue study van den bergh consumer law agency authority party interview group litigation february interest remedy incentive practice proceeding possibility instance lawyer sanction consumer associations netherland compensation member package sector perspective representative decision communication problem sweden van boom contract order consumer protection complaint class judge email communications policy self-regulation individual benefit alternative email section adr body university provision dispute deterrence lawsuit relation