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knowledge network service client innovation company business management relationship process industry research entrepreneur technology development resource market information venture capital opportunity customer study porter number growth university van den bosch entrepreneurship organization partner kenni client relationships business service firm product legitimacy activity advantage valley knowledge base example performance contact cluster klantrelatie start-up structure exchange klant framework region netherland access strategy client relationship alliance context silicon valley absorption journal success zakelijke spin-off delivery service delivery ability capability source dienstverlener system theory concept knowledge management interaction level support e n b science environment transfer