Casparie, T.F.

quality management quality management system organisation health process staff change project factor introduction improvement harten rehabilitation quality management system organisational aspect phase quality activities quality management systems policy activity dutch speci technology 17–37 implementation model development dimension structure hospital design identi fied health care satisfaction communication study score framework multidisciplinary diagnosis information situation method research focus description department outcome procedure rehabilitation hospital approach pilot assessment patient participation evaluation identi quality system pilot projects training result signi ficantly quality mission self-assessment organisational structure speci fications dutch version management technology observation discussion fication strategy experience stage roessingh version quality management activities