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manager knowledge exploration exploitation activity exploitation activities level inflow factor study knowledge inflows management organization technology exploration activities transfer model research table business effect capability van den bosch process skill top-down knowledge inflows top-down technology transfer bottom-up innovation product impact management journal tushman division journal bottom-up knowledge inflows kenni variable literature decision extent volberda technology transfer professionals ambidexterity formalization result scale participation increase development analysis deloitte organization members *** march ricart i costa philip firm performance member control system rabobank competence manager level performance market interface jansen gibson company coordination reward industry university function conduct tasks strategy organization units connectednes