Verbeke, W.J.M.I.

performance salespeople customer study effect journal emotion research marketing knowledge management store model manager people relationship behavior resource brand table scale organization factor salesperson pride result consumer circle information embarrassment sales performance employee anxiety analysis colleague action market group measure situation system interaction account value psychology process burnout experience strategy university treatment dimension cluster product shame science variable business account managers ability feedback response sample perspective verbeke person other theory feeling service review advertising adaptive culture level member competence figure network experiment