http://repub.eur.nl/res/aut/5610/ List of Publications en http://repub.eur.nl/static-eur/img/logo.png http://repub.eur.nl http://repub.eur.nl/res/pub/39183/ 2013-01-01T00:00:00Z In many European countries, municipalities are becoming increasingly important as providers of electronic public services to their citizens. One of the horizons for further expansion is the delivery of personalised electronic services. In this paper, we describe the diffusion of personalised services in the Netherlands over the period 2006-2009 and investigate how and why various municipalities adopted personalised electronic services. In achieving this, we analyse data that were gathered during interviews with key stakeholders in ten selected Dutch municipalities. We synthesise the findings in an explanatory model of personalised electronic service delivery diffusion. The model emphasizes persuasive pressures that are channelled to potential adopters of personalised services. Furthermore, the model shows how persuasive pressure (as perceived by adopters) is followed-up by organisational search activities, and how, in various circumstances, the idea of personalised services is ‘framed’ by innovation champions, knowledge brokers and new members of staff as to appeal to specific organisational priorities and ambitions. In doing so, this article contributes to an institutional view on adoption and diffusion of innovations, in which (1) horizontal and vertical channels of persuasion and (2) human agency, rather than technological opportunity and rational cost-benefit considerations, account for actual diffusion of innovations. http://repub.eur.nl/res/pub/21046/ 2010-01-01T00:00:00Z This article describes the trend of personalization in electronic service delivery, with a special focus on municipal electronic service delivery in the Netherlands. Personalization of electronic services refers to the one-to-one citizen orientation using authentication, profiling and customization techniques. The percentage of Dutch municipalities offering services through personalized electronic counters has increased from 14% (2006) to 28% (2009). Using binary logistic regression analyses of 2008 survey data, it is concluded that personalization is positively associated with size of municipalities but not with e-government and policy innovation statements, nor with explicit political responsibility with respect to e-government development. Based on these findings, alternative explanations for the adoption and diffusion of personalized e-government services are suggested. http://repub.eur.nl/res/pub/16762/ 2009-01-01T00:00:00Z De levensloop van de man of vrouw die in 1900 is geboren ziet er heel anders uit dan van iemand die geboren is in 1970. De laatste gaat eerder uit huis, trouwt later en veelal pas na een paar jaar samenwonen. Paren stellen het krijgen van kinderen uit en gaan ook gemakkelijker uit elkaar. http://repub.eur.nl/res/pub/15152/ 2008-09-11T00:00:00Z Policy, including technology policy, is made of language. Politicians, bureaucrats, and consultants use language to shape action and ways of thinking by fabricating rules that enable individuals to deal with unresolvable contradictions of everyday life. The evolution of geospatial ICT policy can be best understood through the language of spatial data infrastructure (SDI) initiatives and the analysis of their argumentative structure. We focus on how SDI has been rhetorically crafted over almost two decades and how the rhetoric ("myth") unfolds as SDI myths move from one context (North America) to the other (Africa). We conclude that despite apparent similarities, there are durable differences. In the American myth, there is a clamour for "metrics" which can demonstrate progress and knowledge generation through research. In the African context, a rhetorical move is made by aligning the SDI concept with overarching Information Society concepts as promoted by the African Information Society Initiative (AISI). We suggest further research directions to explore how ICT policy talk interacts with the context in which it takes shape as it travels in space and time. http://repub.eur.nl/res/pub/16761/ 2008-09-01T00:00:00Z The hype around e-government can also be understood in terms of myths. Myths play an important role in policy formulation because they can inspire and convince and thus can stimulate collective action. However, they can also blur our perspective on reality. In such cases people talk about ‘hypes’. In this chapter we look at policy documents regarding the first waves in the establishment of electronic government in Australia, Canada, Denmark and the Netherlands. We discuss these documents in terms of myths in order to understand the cleft between the ambitions of these documents and daily reality. Four myths are constructed and discussed: the myth of a new and better government which operates as a single unit, the myth of technological progress, the myth of rational information planning and the myth of the intelligent and empowered consumer. http://repub.eur.nl/res/pub/11553/ 2007-01-01T00:00:00Z New Public Management (NPM) is the label which many academics have given to a series of reforms from the 1980s onwards, to improve the efficiency and performance of western governments and/or public sector organizations. Examples are the development of performance indicators and benchmarking, personnel reforms aimed at ‘normalising’ public sector employment on private sector models, placing executive bodies at arms’ length from ministries, establishing public private partnerships and introducing new management techniques and instruments. Continental European governments have adapted and re-interpreted many of the Anglo-American ideas underpinning the NPM, to adjust them to their own national politico-administrative contexts. As a consequence, reforms of the public sector may have the same labels in different countries but need not be the same in practice or in meaning; there is both convergence and divergence. http://repub.eur.nl/res/pub/1594/ 2004-01-01T00:00:00Z http://repub.eur.nl/res/pub/629/ 2002-01-01T00:00:00Z Many governmental organizations nowadays are setting up e-government initiatives to improve the delivery of services to citizens. Often, these initiatives require information exchange in networks of various governmental organizations in so-called back-offices. In this article, resource dependence theory and information property rights theory are used to analyze the complex mixture of cooperation and conflict that arises in these networks. The authors conclude that the use of novel process management techniques is a promising and fruitful alternative to the use of more ?traditional? project management techniques in the development of interorganizational, back-office information systems. http://repub.eur.nl/res/pub/631/ 2002-01-01T00:00:00Z In dit artikel worden verschillende toezichtsstijlen of rollen van toezichthouders geanalyseerd. Het blijkt dat achter verschillende rollen van toezichthouders - als politieagent, coach of netwerker - verschillende typen informatierelaties schuilgaan. In het artikel worden kritieke succesfactoren van verschillende toezichtsstijlen ge?dentificeerd en wordt de betekenis van informatierelaties in toezichtsarrangementen geduid. http://repub.eur.nl/res/pub/632/ 2002-01-01T00:00:00Z In many countries, administrative supervision has grown dramatically in recent years. Administrative supervision is a form of interaction between policy makers and policy executors, aimed at improving political accountability. In this paper, the role of information and information relationships between policy making bodies, executive institutions and administrative supervisors is explored. We identify three roles of administrative supervisors: a classical (cop) role, a modern (coach) role, and a networking (director) role. Each role has requirements with respect to the information relationship, particularly in the relationship between the supervisory authority and the executive institution. In this paper, we analyze the sometimes contradictory roles of administrative supervisors and the implications for information relationships, and we indicate the consequences for practice. http://repub.eur.nl/res/pub/853/ 2002-01-01T00:00:00Z In dit artikel bespreken wij zes ons bekende rapporten, aan de hand van een aantal bestaande discussiepunten uit het zbo-beleid. http://repub.eur.nl/res/pub/628/ 2001-01-01T00:00:00Z Why do workers within organizations, or organizations in a network share information and knowledge? This question reverses the logic in some of the knowledge management literature, which addresses impediments and problems in information and knowledge sharing. According to property rights theory, information sharing can be explained in terms of self-interest, maximizing behavior, indispensability of groups and complementarity of assets. Based on this line of reasoning and on empirical evidence presented in this paper, we conclude that the ownership structure of information and knowledge systems matters. In building knowledge management systems, developers should take into account that the intuitive wisdom, indicating that central control is better control, should be interpreted with great caution. http://repub.eur.nl/res/pub/627/ 2000-01-01T00:00:00Z Beleid komt tot stand binnen en wordt uitgevoerd door organisaties. Dit hoofdstuk gaat in op vraagstukken rondom het ontwerpen van organisaties, en op de vraag hoe de omgeving van organisaties doorwerkt in het ontwerp ervan. http://repub.eur.nl/res/pub/630/ 2000-01-01T00:00:00Z Interorganizational information systems are information systems that cross organizational boundaries. Information managers and system developers often assume that the more integrated these information systems are, the more successful the system will be. Such an assumption is indeed intuitively appealing, and, from a technological standpoint, readily understandable. In practice, development and use of integrated information systems that cross organizational boundaries often result in confusing power struggles, politicking and sometimes manifest sabotage. Based on economic and political organization theory, this article concludes that data ownership and incentives, rather than integration, are of vital importance for the success of interorganizational information systems. http://repub.eur.nl/res/pub/891/ 1999-01-01T00:00:00Z Designing and using interorganizational information systems requires cooperation and coordination among organizations that are, to a certain degree, competitors. This thesis analyzes the design and use of interorganizational information systems from the points of view of political organization theory and economic organization theory and analyzes three case studies of interorganizational information systems, and provides guidelines for the design of these systems.