DesJardins, M.

factor rating customer broker service model performance preference population utility service factors satisfaction retailer decision agent energy threshold customer c function factor i smartrate market result cirro framework electricity reputation-based decision framework value increase price behavior decision framework multiplier trust customer k broker agents website table service factor reputation rating population broker bl speci fic factor factor multipliers figure equation characteristic di fferent factors system β i xi market simulation fi rst approach service factor i order switch scenario parameters xi power grid application e-commerce applications future work balance error cirro energy use ratings customer satisfaction smartrate model satisfaction thresholds baltimore rating model simulation probit model likelihood estimate customer service power reputation model speci tari ff