Dijksterhuis, M.S.

change organization business manager belief adaptation management action business beliefs process structure study level decision-maker strategy cognition research environment theory system banking customer industry activity perception resource middle managers decision middle model segmentation issue development logic chapter market segment service perspective number performance interview member organization members information management journal analysis example project organization forms segment managers source choice product district management logics science figure framework dynamic focus effort adaptation processes business model place effect management logic citibank van den bosch influence company dutch journal design middle management level position people understanding client behavior