Dale, B.G.

management quality research business buyout organisation version 2000 version system performance manager quality management iso 9000 respondent employee improvement process journal aspect wright value 1994 version effect table information iso 9000 series company e-busines change certification control problem university issue study service factor relation management buyouts questionnaire customer series number activity development researcher quality managers result opportunity resource point scale staff marketing theory response reliability management approach rotterdam market sector e-business research network project capital equity motivation example netherland standard restructuring score robbie analysis dale b richardson database growth school innovation venture survey