Belschak, F.D.

salespeople emotion customer pride knowledge performance colleague study management journal manager research organization account managers business effect competence people salesperson account style action marketing information behavior hubris experience psychology cluster relationship sales performance situation university interaction factor other intelligence solution anxiety result feeling capital strategy ability expertise knowledge expression model person table scale bagozzi verbeke perspective analysis expertise process group academy employee action tendencies figure variable skill tendency resource science implementation support reciprocity norms access measure product share value sample wisdom review support saarni implementation reciprocity