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salespeople emotion customer pride performance knowledge behavior colleague study journal organization management research manager effect business account managers competence people salesperson account style action marketing psychology information relationship hubris experience cluster sales performance situation factor university employee interaction other result intelligence feeling solution anxiety model capital strategy ability expertise knowledge appraisal expression support perspective person table process scale bagozzi verbeke justice analysis expertise group variable academy measure action tendencies figure skill review tendency resource science implementation support reciprocity norms access product share value sample wisdom consequence
