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Schwartz, K.H.
(Klaas Schwartz)
utility water service management performance level organization customer water services sector sanitation state council water supply employee water utilities provision municipality government performance targets tariff supply manager target model service provision result accountability reform staff simapag guanajuato member contract research director study sanasa autonomy world department decision indicator connection change table resource system development report complaint chapter case studies country agency company hpwsc consumer proposition source salary market water utility policy president increase standard support office overview approval activity board responsibility budget hai phong process number sanitation sector basis
2 Most Recent Publications
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Socio-economic aspects of improved sanitation in slums: A review
(Article)
Isunju, J.B. Schwartz, K.H. Schouten, M.A.C. Johnson, W.P. Dijk, M.P. van |
2011-06-01
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Managing Public Water Utilities: an assessment of bureaucratic and New Public Management models in the water supply and sanitation sectors in low- and middle-income countries
(Doctoral Thesis)
Schwartz, K.H. |
2006-10-26
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