Moulijn, M.

performance performance measurement frontline measurement service system professional frontline professionals assessment client actor provider agency governance frontline workers practice governance system policy problem worker implementation rearrangement berber lettinga steering rearrangement function performance measurement tools provision level reintegration housing instrument result municipality organisation control assessment agencies information assessor home care organisations service provision order ministry condition process interest benchmark relationship management market health literature influence introduction nature reform government labour sector maaike moulijn transparency message contract housing providers responsibility analysis berber example van der veen maaike change moulijn lettinga relation autonomy quality organisational activity reintegration agencies strategy competition