Andersson, A.

organization service problem information sector management government knowledge idea group publishing system point sector organization study sweden model government organizations service model design government design 701 82 ebro study knowledge management thing sector information systems university customer situation labour market organizations student service organizations knowledge management point provider organizations /service providers incentive e grnd department operation information processing ability people right ebro university management principles institutionen fulturgeografi business operations sector structures web sites references ekroth information systems government information right person client-organizational encounter sector services right knowledge e-service model information skills producer point customer self-service contact points user studies liljenet al user inquiry case study right time sector information allma fget user value customer service service provider life events incentive systems computer systems unreflected routines evaluation research career management provider organizations government sector info systems government control internet use