An evaluation of an aggression management training program to cope with workplace violence in the healthcare sector
August 2008
Article
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Workplace violence is a major occupational hazard for healthcare workers, generating a need for effective intervention programs. The purpose of this study was to evaluate the effectiveness of an aggression management training program. The evaluation design was based on the internal referencing strategy, an unobtrusive and applicable evaluation method that rules out some major threats to internal validity without the need for a control group. On three occasions, training participants completed a questionnaire containing experimental and control variables. As hypothesized, there was a significant improvement in the experimental variables that was larger than the non-significant change in the control variable. We conclude that aggression management training may be an effective instrument in the fight against workplace violence.
- adult
- article
- female
- human
- middle aged
- Netherlands
- education
- violence
- analysis of variance
- questionnaire
- occupational health
- health care quality
- adaptive behavior
- attitude to health
- psychological aspect
- health care personnel
- aggression
- health personnel attitude
- safety
- evaluation
- organization and management
- nursing education
- cost of illness
- professional competence
- Training
- workplace
- home care
- factorial analysis
- Aggression management
- Internal referencing strategy
- Training evaluation
- assertiveness
- in service training
