Template-Type: ReDIF-Paper 1.0 Author-Name: Kim, T.Y. Author-Name-Last: Kim Author-Name-First: Thai Young Title: Improving warehouse responsiveness by job priority management Abstract: Warehouses employ order cut-off times to ensure sufficient time for fulfilment. To satisfy higher consumer expectations, these cut-off times are gradually postponed to improve order responsiveness. Warehouses therefore have to allocate jobs more efficiently to meet compressed response times. Priority job management by means of flow-shop models has been used mainly for manufacturing systems but can also be applied for warehouse job scheduling to accommodate tighter cut-off times. This study investigates which priority rule performs best under which circumstances. The performance of each rule is evaluated in terms of a common cost criterion that integrates the objectives of low earliness, low tardiness, low labour idleness, and low work-in-process stocks. A real-world case study for a warehouse distribution centre of an original equipment manufacturer in consumer electronics provides the input parameters for a simulation study. The simulation outcomes validate several strategies for improved responsiveness. In particular, the critical ratio rule has the fastest flow-time and performs best for warehouse scenarios with expensive products and high labour costs. Length: 28 Creation-Date: 2018-01-01 File-URL: https://repub.eur.nl/pub/112492/Repub_112492.pdf File-Format: application/pdf Series: RePEc:ems:eureir Number: EI2018-02 Keywords: responsiveness, queuing model, order fulfilment, cut-off operation, flow-shop scheduling Handle: RePEc:ems:eureir:112492