Template-Type: ReDIF-Paper 1.0
Author-Name: Boselie, J.P.P.E.F.
Author-Name-Last: Boselie
Author-Name-First: Paul
Author-Name: van der Wiele, A.
Author-Name-Last: van der Wiele
Author-Name-First: Ton
Author-Person: pva48
Title: Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave
Abstract: There is a growing interest in theory and in practice with regard to the relationship between human resource management [HRM] and total quality management [TQM] as well as the relationship between these two perspectives and business performances. Empirical research suggests significant effects of HRM/TQM on the performances of an organisation. The majority of research in this area is focused on the effects of HRM/TQM at the organisational level. Research on the perceptions of individual employees might obtain new insights for further discussion on the effectiveness of HRM/TQM in an organisation. The authors have the opportunity to analyse a relatively large database with recent data of individual employee perceptions from a knowledge-intensive organisation in The Netherlands. This analysis gives new insight in relation to concepts like 'co-operation', 'information', 'leadership', 'salary', 'work conditions', and 'goal setting' in relation to employee satisfaction and the intention to leave the organisation.
Creation-Date: 2001-07-12
File-URL: https://repub.eur.nl/pub/104/erimrs20010712151434.pdf
File-Format: application/pdf
Series: RePEc:ems:eureri
Number: ERS-2001-42-ORG
Classification-JEL: L2, M, M10, M12
Keywords: employee morale, human resources management (HRM), total quality management (TQM)
Handle: RePEc:ems:eureri:104