Template-Type: ReDIF-Paper 1.0
Author-Name: Agatz, N.A.H.
Author-Name-Last: Agatz
Author-Name-First: Niels
Author-Name: Campbell, A.M.
Author-Name-Last: Campbell
Author-Name-First: Ann Melissa
Author-Name: Fleischmann, M.
Author-Name-Last: Fleischmann
Author-Name-First: Moritz
Author-Person: pfl23
Author-Name: Savelsbergh, M.W.P.
Author-Name-Last: Savelsbergh
Author-Name-First: Martin
Title: Time Slot Management in Attended Home Delivery
Abstract: Many e-tailers providing attended home delivery, especially e-grocers, offer narrow delivery time slots to ensure satisfactory customer service. The choice of delivery time slots has to balance marketing and operational considerations, which results in a complex planning problem. We study the problem of selecting the set of time slots to offer in each of the zip codes in a service region. The selection needs to facilitate cost-effective delivery routes, but also needs to ensure an acceptable level of service to the customer. We present two fully-automated approaches that are capable of producing high-quality delivery time slot offerings in a reasonable amount of time. Computational experiments reveal the value of these approaches and the impact of the environment on the underlying trade-offs.
Creation-Date: 2008-04-16
File-URL: https://repub.eur.nl/pub/12245/ERS-2008-022-LIS.pdf
File-Format: application/pdf
Series: RePEc:ems:eureri
Number: ERS-2008-022-LIS
Classification-JEL: C61, M, M11, R4
Keywords: continuous approximation, e-grocery, home delivery, integer programming, time slots, vehicle routing
Handle: RePEc:ems:eureri:12245