Template-Type: ReDIF-Paper 1.0
Author-Name: Wassmuth, K.
Author-Name-Last: Wassmuth
Author-Name-First: Katrin
Author-Name: Köhler, C.
Author-Name-Last: Köhler
Author-Name-First: Charlotte
Author-Name: Agatz, N.A.H.
Author-Name-Last: Agatz
Author-Name-First: Niels
Author-Name: Fleischmann, M.
Author-Name-Last: Fleischmann
Author-Name-First: Moritz
Author-Person: pfl23
Title: Demand Management for Attended Home Delivery – A Literature Review
Abstract: Given the continuing e-commerce boom, the design of efficient and effective home delivery services
 is increasingly relevant. From a logistics perspective, attended home delivery, which requires the
 customer to be present when the purchased goods are delivered, is particularly challenging. To
 facilitate the delivery, the service provider and the customer typically agree on a specific time window
 for service. In designing the service offering, service providers face complex trade-offs between
 customer preferences and profitable service execution. In this paper, we map these trade-offs to
 different planning levels and demand management levers, and structure and synthesize corresponding
 literature according to different demand management decisions. Finally, we highlight research gaps
 and future research directions and discuss the linkage of the different planning levels.
Length: 34
Creation-Date: 2022-11-30
File-URL: https://repub.eur.nl/pub/137109/ERS-2022-002-LIS_v1.pdf
File-Format: application/pdf
Series: RePEc:ems:eureri
Number: ERS-2022-002-LIS
Keywords: logistics, last-mile operations, attended home delivery, demand management, planning
Handle: RePEc:ems:eureri:137109