Template-Type: ReDIF-Paper 1.0
Author-Name: Hensmans, M.
Author-Name-Last: Hensmans
Author-Name-First: Manuel
Author-Name: van den Bosch, F.A.J.
Author-Name-Last: van den Bosch
Author-Name-First: Frans
Author-Person: pbo133
Author-Name: Volberda, H.W.
Author-Name-Last: Volberda
Author-Name-First: Henk
Title: New Entrants versus Incumbents in the Emerging On-Line Financial Services Complex
Abstract: The emergence of electronic commerce complexes raises important questions regarding competence building and leveraging, both for practitioners and strategy scholars.  Competences of brick-and-mortar incumbents (large and mature players) are being challenged by new entrants' click-and-mortar or click-and-click business models.   The implications of  this challenge for the financial services industry - as for many other industries - are only starting to become clear.   In this paper we contribute to these initial understandings by developing a conceptual framework that considers which strategies incumbents and new entrants might adopt to improve their competitiveness.   We identify four relevant organizational types in the emerging on-line financial services complex.  For each of these types we outline how ties to sponsoring organizations can be used as a buffer against environmental turbulence and as a bridge towards changing stakeholder perspectives.
Creation-Date: 2000-10-10
File-URL: https://repub.eur.nl/pub/48/ERS-2000-41-STR.pdf
File-Format: application/pdf
Series: RePEc:ems:eureri
Number: ERS-2000-41-STR
Classification-JEL: M
Keywords: co-evolution, competence building and leveraging, e-commerce, legitimacy, on-line financial services complex
Handle: RePEc:ems:eureri:48