In this paper, we assess the need for logistics information and knowledge management in humanitarian aid organizations. To do so, we combine literature sources with an extensive case study that we conducted at Médecins sans Frontières–Holland, which is following a trajectory to improve logistics information management within the organization. We observed that logistics information and logistics knowledge management has not yet matured. We indicate how, by making use of knowledge management strategies such as ‘personalization’ and ‘codification’, this can be improved.

Additional Metadata
Keywords Humanitarian aid organizations, Knowledge management, Logistics information
JEL Business Administration and Business Economics; Marketing; Accounting (jel M), Transportation Systems (jel R4)
Publisher Erasmus Research Institute of Management (ERIM)
Persistent URL
van der Laan, E.A, de Brito, M.P, & Vermaesen, S.C. (2007). Logistics Information and Knowledge Management Issues in Humanitarian Aid Organizations (No. ERS-2007-026-LIS). ERIM report series research in management Erasmus Research Institute of Management. Erasmus Research Institute of Management (ERIM). Retrieved from