This paper analyses how human knowledge resources affect capabilities and subsequently attainment of operational and strategic benefits. We test a conceptual model using data from two qualitative case studies and a quantitative field study. The findings indicate that human knowledge positively influences IOS capabilities related to cross-organizational business processes and transfer of knowledge. The data show that strategic benefits are the consequence of knowledge transfer, when the transfer supports business processes resulting in operational benefits.

Additional Metadata
Keywords Human Knowledge, IOS capabilities, Interorganizational systems, Strategic benefits, resource-based view
Publisher Erasmus Research Institute of Management (ERIM)
Persistent URL
Ibrahim, M.K.M., Ribbers, P.M.A., & Bettonvil, B.W.M.. (2007). Human Knowledge Resources and Interorganizational Systems (No. ERS-2007-046-LIS). ERIM report series research in management Erasmus Research Institute of Management. Erasmus Research Institute of Management (ERIM). Retrieved from