Labour costs and queueing theory in retailing
In this paper approximation results for the M/G/s queueing model are used to derive an empirically verified shop type dependent non-homogeneous relation between labour volume and sales in retail trade. Moreover, we formulate the retailer's labour management as a formal minimization problem.
|Keywords||approximations, labour cost relation, queueing theory|
|Persistent URL||dx.doi.org/10.1016/0377-2217(91)90230-S, hdl.handle.net/1765/15939|
Frenk, J.B.G., Thurik, A.R., & Bout, C.A.. (1991). Labour costs and queueing theory in retailing. European Journal of Operational Research, 260–267. doi:10.1016/0377-2217(91)90230-S